Saturday, January 21, 2006
It had been a long time since I did not update my blog. I was rather busy with my heavy workload. This few days my poor analysts are busying helping me to clear my work. All I need to do is to update the status in excel and some others which I do not know how to explain it in here. Simply saying I had lesser stuffs to handle and this is jus a temporary solution. Perhaps when the volume had decreased till I can handle all to myself, I will have to do everything by myself. As time goes on, I can tell you from the bottom of my heart, I really like my job even though it can be rather stress with the calculations and updating status.
I thank my boss, Daniel for giving me this opportunity to handle this balance transfer promotion. It makes me realized that everybody play a part for work to be done faster. However there are cons too which I think it’s not worth to be mention as humans are humans. This is the reality that can’t be changed.
I really wonder will there be anybody read all my posts. If there are, please let me know. Eehwa, if u happens to read my post, don’t bother to let me know as I know you will read.
To all my analysts who had helped me in this critical stage, I sincerely thank all of you, to clear the entire backlog or else I will face more emails from other departments regarding customer’s status. It is a headache as you imagine one analyst asks u to check this particular customer; the rest will come forward with the same case. It makes you more stress, like this customer cannot wait or hint us that he need it as urgent request. I know customers is always right but sometimes they can be rather nasty till you have to get it done for them or they will complain. I really wonder; are they so free till they want to find things to do. Sorry if I’m too much but this is just my own thinking and I just want to highlight to myself. Is the fault lies on us or the customers. Honestly speaking, most of the customers that I had chat with them through phone to ask about their particulars, they are nice and understanding people. From my point of view, only a small percentage of customers are nasty but majority of them are very understanding. This makes me have a conclusion. If u wants people to treat you well, you have to treat them better in order to gain their respect and trust. I seriously believe in first impression that you had give to the other party. As for me, I know my first impression given to all my friends is truly ‘a not good scene’. I won’t smile to other party (strangers that I had recently known.)
It’s getting late, and I’m sleepy too. Will continue tomorrow if I have the time and energy.
Joyce shine on ::4:38 PM::
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